Skip to content
  • There are no suggestions because the search field is empty.

Buy and add another GPS tracker

Choose and order another Track My Ride tracker, check its ongoing service requirements, then activate and install it.

You can add another GPS tracker without creating a separate Track My Ride account. Order the suitable hardware, then activate it in the existing top-level account and choose the service shown for that tracker.

Hardware, delivery and service charges are separate parts of the purchase decision. Check the current Track My Ride shop, pricing page and terms before ordering because products, inclusions and charges can change.

The current shipping and returns policy describes a 30-day change-of-mind Money Back Guarantee for eligible new customers purchasing Track My Ride-branded GPS hardware directly from the Track My Ride website. It applies to the first order unless management agrees otherwise in writing. Contact Support within 30 days of purchase before returning anything so we can assist. Eligibility, hardware condition, return postage, shipping exclusions and refund timing are governed by that current policy. The 30 days Money Back Guarantee does not apply for purchases from resellers. If purchased from a reseller, please speak with the reseller.

Before you start

Sign in to the top-level account and review the vehicles and trackers already listed in the page Vehicles. Decide:

Vehicles page showing the existing vehicle and tracker cards before another tracker is ordered.
Vehicles page showing the existing vehicle and tracker cards before another tracker is ordered.
  • which vehicle or equipment will be tracked;
  • whether it has a compatible On-Board Diagnostics II (OBD-II) port or needs a professional hardwired installation;
  • whether you need Driver ID, a panic switch or another wired accessory;
  • who is authorised to approve the hardware purchase and ongoing service; and
  • who will install and test the tracker.

Use a qualified automotive installer for fixed wiring or when you are unsure whether a tracker, cable or mounting position is suitable for the vehicle. Do not order by connector shape or wire colour alone.

Steps

Choose and order the tracker

  1. Open Identify and install your hardware tracker and compare the supported models and installation methods.
  2. Open the Track My Ride shop and select the tracker and any required accessory or installation option.
  3. Review the product description, supplied items, delivery charge, order total and any service inclusion shown before checkout.
  4. Open the pricing page and check the current plan options for the vehicle or person that will use the tracker.
  5. Review the current terms before paying, particularly when compatibility, returns or cancellation conditions affect the decision.
  6. Complete the order and keep its confirmation, product description and delivery details.

Add the delivered tracker to your account

  1. When the tracker arrives, find its model name and Communication ID on the label. Do not connect it until the model and supplied cable match the order.
  2. Sign in to the top-level Track My Ride account and start tracker activation using the Communication ID.
  3. Review the plan, amount, billing date and any included service or credit shown during activation before confirming it.
  4. Give the vehicle a recognisable name and finish activation.
  5. Follow the model-specific guide linked from Identify and install your hardware tracker.
  6. Move the vehicle outdoors, complete a short test drive and confirm that Map shows a current position and recorded route.

What happens next

The additional tracker appears with the account's other vehicles after activation. Its available features and reporting depend on the service selected for that tracker and the permissions of each user.

Keep the order confirmation, Communication ID and installation details with the vehicle records. Review Review or change your subscription when you need to compare the active plans and next payment shown for the account.

Troubleshooting

  • You are unsure which tracker fits the vehicle: Do not order or connect a cable based on appearance alone. Contact Track My Ride Sales or Support with the vehicle type, intended installation method and required accessories.
  • The delivered tracker or cable does not match the order: Keep the item uninstalled and contact the seller using the order details. Check the current terms before returning anything.
  • You want to return a direct website purchase: Read the current 30-day Money Back Guarantee and email Support within 30 days of purchase for an RMA reference and return instructions. Do not send hardware without approval.
  • The Communication ID is rejected: Enter every character from the tracker label and confirm that the tracker is not already attached to another account.
  • An unexpected charge or plan appears during activation: Stop before confirming. Compare the activation summary with the order, pricing page and account subscription, then contact Sales or Support with the order number and displayed amount.
  • The tracker was previously used by someone else: Follow Reactivate, transfer or upgrade a tracker before trying to activate it again.
  • The tracker activates but does not update: Confirm power, move the vehicle outdoors and follow Troubleshoot an offline or low-power tracker.