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Create a Track My Ride account

Register a new top-level Track My Ride account, activate a tracker and review the available service offer.

Create a new top-level account when you are activating your own Track My Ride service. If you are joining an existing team, ask its account manager for a sub-account login instead.

Before you start

If the account will track a vehicle, equipment or phone used by someone else, read Use GPS tracking responsibly before activation. Complete the appropriate notice, permission and consent steps first.

Before you begin, have the following ready: your Track My Ride tracker's unique Communication ID, an email address you can access, your contact and billing details, and one of the payment methods offered during registration. The Communication ID is printed on the tracker and its box.

Your password must contain 8 or more characters, including an uppercase letter, a lowercase letter and a number.

Steps

  1. Go to app.trackmyride.com.au and select Need an account? Sign up.

    Track My Ride login screen with the Need an account Sign up option above the login form.
    Track My Ride login screen with the Need an account Sign up option above the login form.

  2. Choose Australia, enter your email address and create a password. Select the terms and privacy checkbox, then select Continue.

    Registration form for entering an email address, password and agreement to the terms.
    Registration form for entering an email address, password and agreement to the terms.

  3. Open the verification email, enter its six-digit code and select Continue.

    Verify your Email screen with six fields for the emailed verification code.
    Verify your Email screen with six fields for the emailed verification code.

  4. Select Hardware GPS Tracker. Use Live Location Sharing only when you are creating a phone-based tracking account without hardware.

    Choose how to track screen with hardware tracker and live location sharing choices.
    Choose how to track screen with hardware tracker and live location sharing choices.

  5. Enter a recognisable vehicle name or registration and the tracker's Communication ID, then select Check tracker and continue.

    Short silent walkthrough showing where to name a vehicle and enter a tracker Communication ID during registration.

  6. Enter the account holder's contact and billing details. Add a company or referral code if applicable, then select Continue.

    Create Your Profile screen with account holder contact and billing address fields.
    Create Your Profile screen with account holder contact and billing address fields.

  7. Verify the mobile number shown during tracker registration, then review the available service path:

    • If prepaid service credit is found for the Communication ID, activate the displayed annual plan. It starts immediately without a free trial or billing method, and the credit is redeemed to the new billing account.
    • If no prepaid credit is found, you can activate Security Annual or Plus Annual for 40% off the first year. The screen shows the amount due now and the normal annual renewal amount and date before you accept.
    • Select No thanks, show trial options to decline the annual offer. If eligible, you can instead start a 14-day Security or Plus trial with monthly or annual renewal at the displayed standard price.
    • Choose Included Locator to continue without a charge or billing method. Included Locator accepts no more than one location update every 30 minutes and does not include live tracking, playback or alerts.

    Business is not offered as a registration promotion. A tracker sold with eligible prepaid Business service still activates the purchased Business annual plan.

    Set up your plan screen showing the available offer, first billing date and billing method information.
    Set up your plan screen showing the available offer, first billing date and billing method information.

  8. Wait for Account Ready!, then select Go to My Dashboard.

    Account Ready confirmation with a link to the Track My Ride dashboard.
    Account Ready confirmation with a link to the Track My Ride dashboard.

What happens next

After Account Ready! appears, select Go to My Dashboard. Install the tracker if you have not already done so, then check Vehicles or Map for its first location update.

Activation and first communication depend on tracker power, GPS reception and mobile coverage. Mobile-network activation normally takes 3 to 5 minutes but can take up to 60 minutes. If the tracker was installed more than 30 minutes ago, it may have entered low-power sleep and report only once per hour. Start the vehicle or tap the tracker to trigger its motion sensor and wake it.

The confirmation page and account settings show the accepted offer, first billing date and ongoing plan. Review those details and change or cancel the plan before the displayed date if required.

Troubleshooting

  • The verification email does not arrive: Check junk, spam, quarantine and organisation mail filters. Confirm that the displayed email address is correct before requesting another code.
  • The verification code is rejected: Use the newest code sent to the account email. Restart registration if the code has expired.
  • The Communication ID cannot be validated: Compare every character with the tracker or box label. Confirm that the tracker has not already been activated on another account; contact Support if its ownership needs to be checked.
  • The first location does not appear: Confirm that installation is complete, the tracker has power and the vehicle is in an area with GPS and mobile coverage. Start the vehicle or tap the tracker, then allow up to 60 minutes for initial activation before following the tracker-connection troubleshooting guide.
  • Billing or identity verification cannot be completed: Contact Support without sending full payment-card details, passwords or verification codes by email.

Continue setup

Return to Start using your new GPS tracker, or continue to Identify and install your hardware tracker.