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Review or change your subscription

See what you are paying for, compare plans and choose a plan for each vehicle or person.

Use the Account page to see what you are paying for, when your next payment is due and which plan each vehicle or person uses. The page also explains included tracking and any changes that are waiting to take effect.

Before you start

You must use the account owner's login to make billing changes. Decide which features your vehicles or people need. A plan change can alter available features and charges, so review the price, next payment and start date before approving it.

Before moving to a plan with fewer features, check which vehicles, people, staff accounts and connected systems your team uses. Move vehicles or people to another plan before reducing the number covered. Tell affected users when their access will change.

Steps

  1. Open Settings > Account and find Your plan and billing.
  2. Review your service status, next payment, plans and any changes waiting to take effect.
Account tab showing service status, next payment, plans and the vehicles or people using them.
Account tab showing service status, next payment, plans and the vehicles or people using them.
  1. Select View or change plans.
  2. Choose whether to pay monthly or yearly, then compare Security, Plus and Business.
  3. Choose a plan and how many vehicles or people it should cover.
  4. Review the amount due today, next payment, start date and any features that will change.
  5. Confirm the change.
  6. Select Choose plans for vehicles and people and choose who should use the new plan.
  7. Review what will happen to anything left on included tracking or without a paid plan, then select Save plan choices.

What happens next

The change takes effect immediately or on the date shown before confirmation. Features and page access depend on the plan chosen for each vehicle or person and each user's permissions. After the change, confirm that Your plan and billing shows the expected plans, vehicles or people and next payment.

Some eligible trackers include location updates every 30 minutes when they do not use a paid plan. The page will tell you when included tracking is active, has not started, or keeps only the last known location.

Troubleshooting

  • A required feature disappears: Check the plan chosen for that vehicle or person, the user's permissions and whether a waiting change has taken effect.
  • You cannot lower the number covered: Move one or more vehicles or people to another plan first.
  • The old plan still appears: Check the effective date and scheduled-change status before submitting the same request again.
  • The price or billing date is unexpected: Do not repeat the change. Record the displayed plan, total and effective date, then contact Support for clarification.