Troubleshooting

Quick solutions for common problems

• My vehicle location is not updating and/or my tracker is offline
• Journey and engine alerts not working properly
• Tracking issues with slow-moving assets (Static Navigation Filtering)
• Issues resetting your Track My Ride account password
• GPS tracking map paths are jumping around, missing or otherwise inaccurate
• Adjusting the engine on/off detection
• My Journey Report has the same start and stop location
• Why is my vehicle showing as parked next door?
• Power consumption & low power sleep modes
• Power supply disconnected or low