--- title: Update your profile, password and sessions description: Change account contact details, set a new password and review or revoke signed-in devices securely. --- [Skip to content](https://support.trackmyride.com.au/knowledge-base/update-your-profile-password-and-2fa#main-content) [![Knowledge-Base-Logo-2](https://support.trackmyride.com.au/hs-fs/hubfs/Knowledge-Base-Logo-2.png?width=319&height=60&name=Knowledge-Base-Logo-2.png)](https://support.trackmyride.com.au/knowledge-base?hsLang=en-au) - [Knowledge Base Home](https://support.trackmyride.com.au/knowledge-base) - [Sign Me Out](https://support.trackmyride.com.au/_hcms/mem/logout) Open main navigation Close main navigation - [Knowledge Base Home](https://support.trackmyride.com.au/knowledge-base) - [Sign Me Out](https://support.trackmyride.com.au/_hcms/mem/logout) - - [Create Support Ticket](https://support.trackmyride.com.au/knowledge-base/kb-tickets/new) [Create Support Ticket](https://support.trackmyride.com.au/knowledge-base/kb-tickets/new?hsLang=en-au) How can we help you? - There are no suggestions because the search field is empty. 1. [Track My Ride Knowledge Base](https://support.trackmyride.com.au/knowledge-base?hsLang=en-au) 2. [Account, Billing & Security](https://support.trackmyride.com.au/knowledge-base/account-billing-security?hsLang=en-au) 3. [Security](https://support.trackmyride.com.au/knowledge-base/account-billing-security?hsLang=en-au#security) 28 August 2026 # Update your profile, password and sessions ## Change account contact details, set a new password and review or revoke signed-in devices securely. Use **Settings \> Account** to update your profile or password. Use **Settings \> Security** to review signed-in devices and remove sessions you no longer recognise or use. To change the email address used to sign in, see [Change your account username](https://support.trackmyride.com.au/knowledge-base/change-your-track-my-ride-username?hsLang=en-au). ## Before you start Have your current password available. If two-factor authentication (2FA) is enabled, Track My Ride may also ask for a current authenticator code when you make a protected change. For setup, backup-code and recovery instructions, see [Set up and recover two-factor authentication](https://support.trackmyride.com.au/knowledge-base/set-up-and-recover-two-factor-authentication?hsLang=en-au). ## Steps ### Update profile details 1. Open **Settings \> Account**. 2. Select **Update account information**. ![Update account information dialog showing privacy-safe account and profile details with Save controls.](https://support.trackmyride.com.au/hubfs/track-my-ride-support/screenshots/update-account-security/profile-details.png) Update account information dialog showing privacy-safe account and profile details with Save controls. 1. Change the permitted profile fields and complete any security prompt. 2. Confirm that the Account page shows the updated details. ### Change your password 1. Open **Settings \> Account** and select **Change password**. 2. Enter your current password and new password, then confirm. ![Change password dialog showing current password new password and confirmation fields.](https://support.trackmyride.com.au/hubfs/track-my-ride-support/screenshots/update-account-security/change-password.png) Change password dialog showing current password new password and confirmation fields. 1. Use the new password the next time you sign in. ### Review active sessions 1. Open **Settings \> Security**. ![Security settings showing the current two-factor authentication state and Enable 2FA control.](https://support.trackmyride.com.au/hubfs/track-my-ride-support/screenshots/update-account-security/twofa-state.png) Security settings showing the current two-factor authentication state and Enable 2FA control. ![Security tab showing a sanitised list of active account sessions and sign-out controls.](https://support.trackmyride.com.au/hubfs/track-my-ride-support/screenshots/update-account-security/security-settings.png) Security tab showing a sanitised list of active account sessions and sign-out controls. 1. Under **Sessions**, compare the device, IP address and last-active time with devices you recognise. 2. Select **Revoke** beside an unfamiliar or retired session, or select **Sign out all other sessions** when every other login should be removed. 3. If you did not create a session, change your password and review 2FA immediately. ### Review push-notification registrations ![Security tab showing masked example mobile push registrations with Test and Remove controls.](https://support.trackmyride.com.au/hubfs/track-my-ride-support/screenshots/update-account-security/push-registrations.png) Security tab showing masked example mobile push registrations with Test and Remove controls. 1. On **Settings \> Security**, find **Push notifications** below the session list. 2. Compare the platform and shortened key with the iPhone or Android app installations you still use. 3. Select **Test** to send a test notification to one registration. Wait before repeating the test because test delivery is rate-limited. 4. Select **Remove** for a retired, duplicated or unrecognised registration. Removing a push registration stops notifications to that app installation. It does not revoke the device's login session, change alert rules or remove registrations for other devices. Use the **Sessions** controls separately when the device must also be signed out. For a complete delivery test and phone-side checks, see [Test and troubleshoot push notifications](https://support.trackmyride.com.au/knowledge-base/test-and-troubleshoot-push-notifications?hsLang=en-au). ## What happens next Profile changes appear when Track My Ride next displays those details. A password change invalidates the old password. Revoking a session prevents it from accessing the account again. Signing out linked mobile sessions can also require Location Sharing users to sign in again. Removing a push registration affects notification delivery only for that registration. ## Troubleshooting - If a profile change is rejected, confirm the required fields and complete any password or 2FA prompt. - If you do not recognise a session, revoke it, change your password and review 2FA. Never send Support your password or authentication codes. - If **Sign out all other sessions** affects a linked phone, have the authorised user sign in again and verify Location Sharing before relying on new positions. - If a push test is rate-limited, wait and try again later rather than repeatedly selecting **Test**. - If notifications continue after removing a registration, confirm that another registration for the same device or app installation is not still listed. ## Continue setup Your core tracker setup is complete. 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