Tracker Not Communicating

Power supply disconnected or low

For our GPS tracking units to operate correctly, they need to receive a constant voltage supply.


If a device looses power, you'll notice a red error message appear on the device in the Map or Vehicles page. Clicking on the , will give you further information on the alert.



If this occurs, follow these steps to resolve the issue:

1. Check Power Supply

  • Ensure the tracker is receiving a constant voltage supply, as this is required for proper operation.

2. Verify Cable Connection

  • At the tracker's end: Make sure the 12-pin cable is firmly connected to the device.
  • For hardwired setups: Have someone check all wiring connections to ensure they are secure and properly installed.
  • For OBD plug and play cables: Confirm that the OBD cable is fully inserted into the OBD port of the vehicle.

3. Further Assistance


    • Related Articles

    • Power consumption & low power sleep modes

      The Track My Ride GPS vehicle tracking hardware can be installed in two different ways, either plug-n-play into a passenger vehicle's OBDII diagnostics port, or hardwired into any 12V or 24V power source. The Track My Ride GPS vehicle tracking ...

    • The tracker is not communicating

      Track My Ride automatically runs periodic health checks on your trackers to ensure they're operating correctly. If we find an issue, a red notice will appear next to the vehicle as shown below and on the Vehicles Page. Reviewing the the tracker's ...

    • GPS tracking paths are jumping around or missing

      A GPS tracker is able to use the Global Positioning Satellite System to determine its position on the earth to just a few metres! It then transmits this location data to our secure servers via the local mobile phone networks. When we receive these ...

    • Why is my vehicle showing as parked next door?

      My vehicle is parked in the driveway at 106 Stawell St but the GPS is showing the address as 102. GPS technology is generally very accurate, often pinpointing locations within a few meters. However, it’s not uncommon to see small discrepancies where ...

    • Slow moving vehicles and static navigation filtering

      Static navigation data filter: Understanding its impact on slow-moving vehicles Static Navigation is a GPS filtering system designed to improve tracking accuracy for stationary vehicles. When enabled, it filters out small GPS position changes when a ...