Tracker Not Communicating

Power supply disconnected or low

For our GPS tracking units to operate correctly, they need to receive a constant voltage supply.


If a device looses power, you'll notice a red error message appear on the device in the Map or Vehicles page. Clicking on the , will give you further information on the alert.



If this occurs, follow these steps to resolve the issue:

1. Check Power Supply

  • Ensure the tracker is receiving a constant voltage supply, as this is required for proper operation.

2. Verify Cable Connection

  • At the tracker's end: Make sure the 12-pin cable is firmly connected to the device.
  • For hardwired setups: Have someone check all wiring connections to ensure they are secure and properly installed.
  • For OBD plug and play cables: Confirm that the OBD cable is fully inserted into the OBD port of the vehicle.

3. Further Assistance


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