Create and manage sub accounts for your team

Create and manage sub accounts for your team

This feature is not available on all plans. See Plans & Pricing to learn more.
Sub accounts allow you to create an account for additional users to access your vehicles, drivers, alerts, reports and more. Perfect for if you need to share your account access with a work colleague. Sub accounts allow you to set fine grained access permissions.




Creating a sub account

  1. Sign in to your Track My Ride account.

  2. Navigate to the Settings page.


  3. Open the Sub-Accounts tab.


  4. Click the New button at the top of the page.


  5. Fill out the form with the appropriate permissions you wish to grant the sub account. If you're creating a new account, a copy of the password will be emailed to the email address provided.
    The email address will be the username which the new user should use to login to their sub account.

  6. Click Save to create the new sub account.



Account status

In the event you would like to deactivate a sub account you can change their account status to Deactivated. The sub account user will be automatically logged out and the user will not be able to sign back into your Track My Ride system until their account is reactivated.


If a driver record exists for the owner of this sub account you can choose it here. This will provide the sub account access to a new page called My Journeys where they can view the journeys they have personally made. If mobile tracking is enabled for their driver records, it will also enable mobile tracking on the phone they login to from within the TMR app without requiring using a mobile tracking link key (QR Code).

General permissions

There are 2 types of permissions that can be granted to a sub account. Pages and Records. 
Page permissions control which pages a sub account can access.
  1. Map page - Access to main map page where users can see all vehicles live location on a interactive map and use the timeline view to view history.
  2. Drivers page - View all driver records in the system. Including the work roster and archived drivers.
  3. Mobile tracking driver link page - Allows users to link their account to a driver record and start mobile tracking (Available only on mobile app). This will require 1x Mobile tracking licence.
  4. Zone control - Allow users to use, mange and create zones. Zone controls are shown on the main map page.
  5. Alerts page - View alerts that have been raised and able to add and edit their own custom alerts.
Record permissions control which records from the parent account that a sub account can access and what they can do with those records.
  1. Add records - Add new records.
  2. Edit records - Edit existing records.
  3. Delete records - Delete existing records.
  4. View parent account alerts - Should the sub account be able to view the history of alerts that the parent account has generated? This can be useful for setting up an auditor based account.
If you choose all permissions, the sub account will also have View parent account alerts permission, allowing them to view any alert history raised by the parent account.

Vehicle access permissions

Control which vehicles the sub account has access to view on the main map, as well as in reports and the vehicles page.

Driver & mobile tracker access permissions

Control which drivers the sub account has access to view on the main map, as well as in reports and the drivers page. This also restricts which driver records a user can select to log into via the mobile tracking driver link page. 

    • Related Articles

    • How do I access my previous invoices?

      Billing management is available to the primary account only. Sub Accounts cannot access billing-related information. Sign in to your Track My Ride account. Go to the settings page. Under Payment Method, select View and Download invoices. A popup will ...

    • Adding a Billing Email

      Managing Your Billing Emails in Our GPS Tracking Service Introduction At TMR we understand the importance of streamlined and efficient billing processes. That's why we offer a flexible system for managing your billing emails. Adding an additional ...

    • Update payment details

      You can change your Track My Ride payment details at any time by following these steps: Sign in to your Track My Ride account. Go to the settings page. Under PAYMENT METHOD, select Manage payment info. This action must be carried out by the account ...

    • How to cancel my subscription

      Sign in to your Track My Ride account. Go to the settings page. Under Billing, select Deactivate and cancel my account. A dialog will appear to confirm changes. Your subscription(s) will be marked as non-renewing, and cancelled at the end of your ...

    • Account Details

      Your profile and billing settings are used to manage your account. From here you can update your account profile, view past invoices, change your password, buy SMS credits and perform account administrative actions. Update your account information On ...