Adjusting Your Mobile Phone Tracking Licences
Add or reduce mobile tracking licences for your account
A mobile tracking licence is required for each mobile phone you wish to track. Refer to https://www.trackmyride.com.au/pricing or within your account billing page for the latest pricing and plan details. This guide provides straightforward steps for adding new licences and modifying existing licences for your account.
What is a Mobile Tracking Licence
A mobile tracking licence permits you to track one mobile phone using the Track My Ride app. It's how you pay for the mobile tracking service. Refer to https://www.trackmyride.com.au/pricing or within your account billing page for the latest pricing and plan details.
Adjusting Your Mobile Tracking Licences
Step 1: Navigate to Account Page
Click the settings icon to open your account settings.
Step 2: Find Billing and Subscriptions
Scroll to the section titled "Billing and Subscriptions."
Step 3: Manage Mobile Licences
Click on the blue link "Manage mobile licences."
Step 4: Adjust Quantity
Adjust your required quantity of licences. Remember, you will need one mobile tracking licence per phone you wish to track.
If you have existing Track My Ride hardware trackers, a complimentary mobile licence is included per active hardware licence.
Step 5: Review and Confirm
You'll be shown a quote for the change in your billing for you to review and continue with.
Decreasing Your Mobile Tracking Licences
If you need to decrease your mobile tracking licences, you can do so from the same page. Your decrease will be scheduled to occur at the end of your current billing period. You can continue to use your mobile tracking licence to track a phone for the duration of your current billing period.
At the end of your billing period, if a reduction is scheduled to occur and the licence is still in use, the most recently activated mobile tracked driver will have their mobile tracking deactivated. You will be notified via email of this and who was deactivated.
Track My Ride does not offer refunds for reductions in mobile tracking licences mid billing period, per the Terms and Conditions.
Hardware Trackers Include a Complimentary Mobile Tracking Licence
If you're a Track My Ride account holder with active hardware trackers, each active Track My Ride hardware tracker includes a complimentary mobile tracking licence on your existing plan level. You can use this licence to track one mobile phone.