Setting Up Mobile Phone Tracking
Quick start guide to enable mobile tracking for your team
This quick start guide covers setting up Track My Ride mobile phone tracking. For more details and advanced features, check out the full guide on how mobile tracking works.
To get started, equip your team with an iPhone or Android phone. To enable mobile tracking, each phone requires a mobile tracking licence. Each active hardware tracker in your account includes one complimentary mobile tracking licence. If you need additional licences to track additional phones, you can purchase these from your account page.
How Mobile Tracking Works
With the Track My Ride mobile app, managing your team's movements and activities becomes simpler using just a smartphone. You have the flexibility to capture tracks continuously, around the clock, or on a customised schedule like during business hours. Mobile tracking is an excellent complement to hardware tracking solutions. It's particularly useful for businesses with more staff than vehicles, or when tracking individual movements is key for enhanced safety and operational efficiency. You don't need a hardware tracker to use mobile tracking.
Legal Requirements
It's against Track My Ride terms and conditions to track anyone who isn't aware they're being tracked. It's also against the law in almost all jurisdictions including Australia. Use GPS tracking responsibly.
Tracking Someone Else
Mobile tracking data is saved against a driver, so first you need to create a driver record if you haven't done so already for the person you wish to track. Next, enable mobile tracking for the driver and link their mobile phone.
Step 1: Navigate to Drivers Page
Navigate to the drivers page and choose the Drivers tab if not already selected.
Step 2: Create or Edit Driver Record
Create a driver record if you haven't done so already, or edit an existing driver by clicking the pencil next to their row.
Step 3: Open Mobile Tracking Settings
Click the Mobile Tracking tab at the top of the driver editing window to access the mobile tracking settings.
Step 4: Enable Mobile Tracking
Enable mobile tracking by clicking the toggle switch. You will need 1 available mobile tracking licence.
Step 5: Configure Settings
Configure the settings for this mobile tracked driver, such as tracking mode, path colour and local timezone.
Step 6: Save Changes
Press Save to save your changes. The tracking linking QR code will be displayed. You can also send it in an email with instructions included.
Step 7: Install the App
Install the Track My Ride mobile app on the driver's smartphone.
Step 8: Link the Phone
At the login page choose "Got a tracking link key." Scan the QR code or enter the link key manually to link the phone to this driver. Follow the prompts on the phone to finish setting up tracking.
Their location will now be displayed on the map. A mobile tracked driver without a linked Track My Ride account will only be able to access the simplified mobile tracking interface in the Track My Ride mobile app. They cannot view the location of other team members.
Tracking Your Own Phone
If you're already using Track My Ride and want to add mobile tracking on the same phone, there are two ways to setup mobile tracking for your own phone: through the Track My Ride mobile app, or via the Track My Ride website app at https://app.trackmyride.com.au.
Setup Via the Mobile App
Open the Track My Ride mobile app and login to your account. Look for the mobile phone icon shown at the bottom of the app and click it. Follow the instructions for setting up mobile tracking.
Setup Via the Website
To setup mobile tracking for your own phone, you will need to associate your Track My Ride account with your driver record.
Navigate to the Drivers page and choose the Drivers tab if not already selected.
Create a new driver record for yourself, or edit your existing record by clicking the pencil next to the row.
Click the Mobile tracking tab at the top of the driver editing window to access the mobile tracking settings.
Enable mobile tracking by clicking the toggle switch. You will need 1 available mobile tracking licence.
In the Account Link field, choose your account from the list.
Configure the settings for your mobile tracking, such as tracking mode, path colour and local timezone.
Press Save to save your changes.
Install the Track My Ride mobile app on your smartphone and login to your account.
What if you switch phones? When you sign in on a new phone, your mobile tracking shifts to that phone automatically and stops on the previous one. Mobile tracking is linked to one phone per driver at a time.
For advanced features and settings, check out the full guide on how mobile tracking works.