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Test and troubleshoot push notifications

Send a test notification to a registered phone and diagnose app registration, permission, connectivity and alert-delivery problems.

Use a test push to check whether a specific Track My Ride app installation can receive notifications. This separates phone registration and delivery problems from an alert rule that did not match an event.

A successful test confirms that Track My Ride accepted the request and contacted the push service. The phone must still be online, registered to the same account and permitted by iOS or Android to display notifications.

Before you start

Use the intended iPhone or Android phone to open the Track My Ride app and sign in to the account being tested. Allow notifications when prompted, and check that the phone has an internet connection.

Have access to Settings > Security for the same Track My Ride login. The Push notifications list belongs to that user account, so another administrator may see different registrations.

Testing delivery does not trigger an alert event and does not verify an alert's criteria, selected vehicles or people, schedule, frequency limit or notification recipients.

Steps

  1. On the phone, open the Track My Ride app and confirm that it is signed in. In the phone's system settings, allow notifications for Track My Ride.
  2. In Track My Ride, open Settings > Security.
  3. Under Push notifications, find the registration for the phone. Use its platform and shortened key to distinguish it from other app installations.
Security tab showing masked iOS and Android push registrations with Test and Remove controls.
Security tab showing masked iOS and Android push registrations with Test and Remove controls.
  1. Select Test beside that registration. The button shows Sending... while Track My Ride contacts the push service.
  2. Confirm that Track My Ride reports Test push sent.
Confirmation dialog reporting that a test push was sent to the selected phone registration.
Confirmation dialog reporting that a test push was sent to the selected phone registration.
  1. Check the selected phone for a notification titled Track My Ride with the message Test notification. When the app is open, it may show an in-app test-notification confirmation instead of relying only on the system notification tray.
  2. Record which registration worked. Remove a retired or duplicate registration only after confirming that another entry reaches the active phone.

Do not repeatedly select Test. Push tests are limited to three attempts per minute and ten attempts per hour for each user.

What happens next

Track My Ride sends both a data notification and a visible notification to the selected app registration. Delivery of either request is enough for the web page to report that the test was sent.

If the test reaches the phone but a real alert does not, the phone registration is working. Check the alert rule, its active schedule, selected vehicles or people, frequency controls and App Push Notification recipient. Use Reports > Alert History to confirm whether the underlying event matched.

Removing a push registration stops future notifications to that app installation. It does not sign the device out, remove other registrations or change alert rules.

Troubleshooting

  • No push registrations are listed: Open the Track My Ride app on the phone, sign in to the same account and allow notifications. Close and reopen the app, then refresh Settings > Security.
  • Test push sent, but nothing appears: Confirm that you tested the intended registration. Check the phone's Track My Ride notification permission, Focus or Do Not Disturb mode, battery restrictions, background-data access and internet connection.
  • The notification appears only while the app is open: Review the phone's system notification and background-activity settings. Lock the phone and perform one later test after any changes, while staying within the rate limit.
  • Unable to send test push: Confirm that the phone registration still exists and try again after checking connectivity. A temporary third-party push-service problem can also prevent sending.
  • Rate limited appears: Stop testing and wait. The limit is three attempts per minute and ten attempts per hour for the signed-in user.
  • Several registrations look identical: Test one entry at a time and note which phone receives it. Remove only confirmed stale entries; removing the wrong one stops delivery to that app installation.
  • Tests work but alert pushes do not: Confirm that the alert is enabled, App Push Notification is selected, the intended recipient is configured and the event appears in Alert History. If no event appears, troubleshoot the alert rule rather than the phone.
  • A removed phone still receives notifications: Refresh the list and check for another registration belonging to the same installation or another signed-in Track My Ride user on that phone.