We offer both Mobile Phone and Hardware based GPS tracking solutions for both people and vehicles. We also offer different subscription plan levels depending on the features you need. For a detailed list of features and benefits included in each plan, please visit our pricing page at https://www.trackmyride.com.au/pricing/

1. Lite Plan: Ideal for private users tracking their vehicles for security.
   
2. Fleet Metrics Plan: Perfect for businesses looking to optimise their vehicle operations, improve staff safety and efficiency.
   
3. Enterprise Plan: Do you operate 20 or more vehicles? Reach out to our sales team on 1300 553 022 or sales@trackmyride.com.au for a custom quote.
   
   

Yes, you can cancel your subscription at any time. We believe in providing flexibility to our customers, and there are no long-term commitments. You can cancel your subscription at any time, and it will be moved into a non-renewing state. Sorry, we don't offer refunds for cancellations mid billing cycle but you can continue to use your service until your current billing period finishes.

Yes, for all new Track My Ride accounts, we have a special promotion. When you sign up, your first month of service is free on our Fleet Metrics Plan, regardless of how many vehicles you have. It's our way of welcoming you to the Track My Ride team.

Yes, we offer an annual payment option. When you choose to pay for an annual plan, you will pay less over the course of 12 months compared to paying the monthly plan for the same period. It's a cost-effective choice for our long-term customers. You can adjust your plan from monthly to annual in your billing area of your account.

You're able to use either credit card (Visa, Mastercard, Amex) or direct debit from an Australian bank account. Sorry, we don't accept cash.

You certainly can anytime Mon to Fri 9am-5pm. Please allow our team 10 minutes to prepare your order. You can purchase your Track My Ride GPS vehicle tracker hardware from our online shop at https://www.trackmyride.com.au and choose pickup during checkout.

Our office address is:
661 Waterdale Road,
Heidelberg West, VIC 3081

Features

What does Track My Ride offer in terms of vehicle tracking?

What sets Track My Ride apart from the rest is our real-time GPS tracking. Our platform records the location of your vehicles every few seconds while in motion and transmits it live over the mobile network so you can view the location of your vehicles in real-time. Track My Ride helps you locate your vehicles and keep them on schedule, enabling you to grow your business with confidence. We also help consumers protect their personal vehicles from theft too!

Is real-time tracking available?

Yes, Track My Ride offers real-time tracking. Our system automatically tracks your vehicle 24/7, providing turn-by-turn tracking in real-time with updates every few seconds while on the move. You can locate your vehicles at any time through our user-friendly web portal or smartphone app. The tracking accuracy is typically within 3 meters, showing you precisely where all your vehicles are and where they've been.

Can I access historic driving data?

Yes, Track My Ride offers a handy GPS playback function. You can quickly and easily look up where one of your vehicle was and how fast it was moving at any point in the past since you installed Track My Ride. Our lite plan is capped to showing the past 31 days of GPS history, so be sure to choose a plan that's suitable for your needs.

How does Track My Ride manage drivers and driver identification?

Track My Ride supports a smart Driver ID keyfob system. This allows you to keep track of who was driving your vehicles. Your drivers simply need to key on when they enter the vehicle, and they will automatically be recorded against that vehicle in your reports. Speak to our sales team sales@trackmyride.com.au about purchasing our optional Driver ID keyfob system for your vehicles.

What additional vehicle details and statistics can I access?

Not only can you find where all your vehicles are, but you can also access useful statistics and details for each vehicle. This includes information such as speed, direction, distance traveled, engine hourmeters, voltages, and much more.

Is Track My Ride hardware compatible with different types of vehicles?

Yes, Track My Ride GPS tracking hardware is designed to be compatible with both 12V and 24V vehicles, ensuring a solution for any vehicle type. To simplify installation, Track My Ride includes a Plug and Play OBDII power cable (and hard wiring loom) for a do-it-yourself plug-and-play install, so you can be up and running in under a minute!

What kind of reports are available?

Track My Ride provides comprehensive reports to cover every aspect of your vehicle usage. Your new reports include the journey report, journey summary, tax logbook, engine on/off, time in zones, fuel usage, maintenance, utilisation, and more. These detailed reports make it easy for you to see how your vehicles are being used and where you can make them more efficient, saving you both time and money.

Is sub-account management available?

Yes, Track My Ride offers sub-accounts with customised permissions. Sub-accounts are great for creating a new login with customised permissions for your team members or family. This allows you to share access to your account data without sharing your own login details.

Network and Communications

3G Network End Of Life – As of 28 October 2024, the 3G networks have been shutdown in Australia. Unfortunately this means that legacy tracker models TMR-S1, TMR-S5 and TMR-S7 sold before 2020 are now obsolete.

What networks does Track My Ride use for GPS tracking?

Track My Ride utilises the national 4G networks provided by Telstra, Optus, and Vodafone. Our hardware will automatically connect to the network with the strongest signal.

No need to fit your own SIM card to Track My Ride devices. All our hardware comes with a specialised SIM card built-in, making setup hassle-free. All data and roaming across the 3 mobile networks is included in your subscription plan.

We recommend checking our coverage maps for network availability. Keep in mind that while we strive for accuracy, local conditions and other factors may affect your experience. You can find our guide to Australian network coverage on our website at https://www.trackmyride.com.au/coverage 

If you're in a blackspot or outside network coverage, your Track My Ride GPS tracker stores its location data internally. It's automatically uploaded once you return to network coverage. The TMR-S8 model can store up to 400,000 points internally (Way more than you will ever need to store!).

When you think of GPS, you probably only know of the United State's GPS satellites. We actually use a combination of three different Global Navigation Satellite Systems being GPS, GLONASS, and Galileo to keep track of your vehicle. This ensures quicker, more accurate, and dependable tracking for your peace of mind. Typically Track My Ride GPS tracking hardware is accurate to 5 metres or less.

You must disclose to anyone operating a vehicle with Track My Ride GPS tracking, that it is fitted with GPS tracking.

When using GPS tracking, it's essential to be aware of your legal responsibilities under state and federal laws. You must disclose to anyone operating a vehicle with GPS tracking, that it is fitted with GPS tracking. Legal requirements vary by location and circumstances. We recommend reviewing state legislation and seeking legal advice for your situation. Please note that Track My Ride doesn't provide legal advice. Consult a qualified attorney for specific legal concerns.

Track My Ride promotes responsible tracking. We absolutely do not support covert GPS tracking. You must inform your staff or drivers about your use of GPS tracking and display a clear notice in the vehicle indicating GPS surveillance. This practice is part of our Terms and Conditions. Easily accomplish this by letting your team know your vehicle is GPS-tracked and using our provided (in the box with your tracker hardware) GPS tracking notice sticker.

No, Track My Ride doesn't provide legal advice. This information isn't legal advice. Consult a qualified attorney for specific legal questions or concerns regarding GPS tracking.

Yes, Track My Ride is proudly Australian-owned and operated. We've built our platform right here in Australia from the ground up. We don't rebrand someone else's software; we've developed our own GPS tracking software and we store our data on secure cloud servers based in Sydney, Australia.

We are happy to offer a 2-year warranty on all Track My Ride hardware. Our hardware is built to industry-leading standards using the highest quality components, ensuring peace of mind for our customers. Should you have an issue with your tracker, please reach out to our team by raising a support ticket or emailing support@trackmyride.com.au 

Yes, technical support is included with Track My Ride services. We're here to assist you with any technical questions or inquiries. Track My Ride is designed to be user-friendly while offering a wide range of features to help you manage and monitor your vehicles. Should you need assistance, please reach out to our team by raising a support ticket or emailing support@trackmyride.com.au. Our support team is available Monday to Friday, 9 to 5pm, Victorian time.