Frequently asked questions

Pricing

How much does TMR cost?

We offer different subscription plan levels, depending on the features you intend to use. For a detailed list of features and benefits included in each plan, please visit our pricing page at https://www.trackmyride.com.au/pricing/
Lite Plan: Ideal for private users tracking their vehicles for security.
Fleet Metrics Plan: Perfect for businesses looking to optimise their fleet, improve their staff safety and business efficiency.
Enterprise Plan: Do you operate 20 or more vehicles? Reach out to our sales team on 1300 553 022 or sales@trackmyride.com.au for a custom quote.

Want to save even more? Choose an annual plan to receive a further discount! More info below.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time. We believe in providing flexibility to our customers. Your subscription will be marked as non-renewing and cancelled at the end of your current billing period. Sorry, we do not offer refunds for cancellations mid billing cycle. You can continue using your service until your current billing cycle expires.

Is there the option to pay for the service annually?

Of course, we offer an annual payment option for our plans that grants you savings equivalent to the cost of two monthly payments when you commit to a full year. This offers a financially beneficial choice for our devoted, long-term customers.

What payment methods can I use?

You're able to use credit card or direct debit. You can also reach out to our sales team by emailing sales@trackmyride.com.au or calling 1300 553 022 to pay over the phone. Sorry, we do not accept cash.

Can I pick up a tracker from you directly?

You certainly can. Choose pickup when ordering in our online store. Pickup orders take around 10 minutes to prepare once you arrive. Our office is open Mon to Fri 9am-5pm. Our address is

Track My Ride
661 Waterdale Road
Heidelberg West, Victoria, 3081

I have a different billing question, where can I get help?

We're always here to look after our customers. We recognise everyone has different needs and requirements. If you want to talk to our team, give us a call on 1300 553 022 or email us sales@trackmyride.com.au

Features

What does Track My Ride offer in terms of vehicle tracking?

Track My Ride helps you locate your vehicles and keep them on schedule, enabling you to grow your business with confidence. Track all your vehicles on the map to see where they currently are and where they have been.

Is real-time tracking available?

Yes, Track My Ride offers real-time tracking. Our system automatically tracks your vehicle 24/7, providing turn-by-turn tracking in real-time and typically updates once every 10 seconds or faster while driving. You can locate your vehicles at any time through our user-friendly web portal or smartphone app. The tracking accuracy is typically within 5 metres, showing you precisely where all your vehicles are and where they've been. When vehicles are parked up, hardware trackers enter a low power mode where they report their position once an hour.

Can I access historic driving data?

Yes, Track My Ride offers a handy GPS playback function. You can quickly and easily look up where one of your vehicles was and how fast it was moving at any point in the past since you installed Track My Ride.

How does Track My Ride manage drivers and driver identification?

Track My Ride features an optional smart Driver ID system, including a driver ID keyfob system. This allows you to keep track of who was driving your vehicles. Your drivers simply need to key on when they enter the vehicle, and they will automatically be recorded against that vehicle in your reports. As this is an optional extra, if you're interested in using the driver ID keyfob system, please speak to our sales team on 1300 553 022 or email sales@trackmyride.com.au

What additional vehicle details and statistics can I access?

Not only can you find where all your vehicles are, but you can also access useful statistics and details for each vehicle. This includes information such as speed, direction, distance travelled, engine hourmeters, voltages, and much more.

Is Track My Ride hardware compatible with different types of vehicles?

Yes, Track My Ride GPS tracking hardware is designed to be compatible with both 12V and 24V vehicles, ensuring a solution for any vehicle type. To simplify installation, Track My Ride includes a Plug and Play OBDII power cable (and hard wiring loom) for a do-it-yourself plug-and-play install, so you can be up and running in under a minute!

What kind of reports are available?

Track My Ride provides comprehensive reports to cover every aspect of your vehicle usage. Your new reports include the journey report, journey summary, tax logbook, engine on/off, time in zones, fuel usage, maintenance, utilisation, and more. These detailed reports make it easy for you to see how your vehicles are being used and where you can make them more efficient, saving you both time and money. Please check out our list of reports.

Is sub-account management available?

Yes, Track My Ride offers sub-accounts with customised permissions. Sub-accounts are great for creating a new login with customised permissions for your colleagues or family. This allows you to share access to your account data without sharing your own login details.

Network and communications

What mobile networks do Track My Ride hardware trackers use?

Track My Ride utilises the national 4G networks provided by Telstra, Optus, and Vodafone, depending on your hardware model. You can find links to the Australian network coverage on our network coverage page.

Do I need to purchase a SIM card for Track My Ride?

No. You do not need to fit your own SIM card to Track My Ride devices as all our hardware comes with a specialised multi network SIM card built-in, making setup hassle-free. All network access and data is covered by your subscription plan making it easy to get your tracking up and running.

How can I check if my area is covered?

We recommend checking our coverage maps for network availability. Keep in mind that while we strive for accuracy, local conditions and other factors may affect your experience. You can find links to the Australian network coverage on our network coverage page.
For Optus coverage maps, please visit https://www.optus.com.au/living-network/coverage
For Vodafone coverage maps, please visit https://www.vodafone.com.au/network/coverage-checker

3G Network End Of Life – Vodafone, Optus and Telstra have announced the sunset of their 3G networks in Australia. Vodafone’s 3G network will close as of December 15 2023. Telstra’s 3G network will close as of June 30 2024. Optus’ 3G network will close as of September 1 2024.

What happens in areas with no network coverage?

If you're in a blackspot or outside network coverage, your Track My Ride GPS tracker stores data internally. It's automatically uploaded once you return to network coverage. The TMR-S8 and TMR-S8W models can store up to 400,000 points internally.

What technology is used for GPS tracking?

We combine GPS, GLONASS, and Galileo satellite systems to give the best GPS position possible. This ensures quicker, more accurate, and dependable tracking for your peace of mind. Typically, TMR hardware trackers are accurate to 5 metres though this can vary depending on your local environment conditions such as tall buildings or being parked in a garage.

General

What are my legal obligations when using GPS tracking?

Track My Ride does not offer legal advice and this page should not be taken as legal advice. You should consult a lawyer for legal advice regarding your situation and intended use of GPS tracking.

The employer, vehicle owner or operator of a GPS tracking system has the whole responsibility to monitor relevant state and federal legislation based on the employment, driver’s residency or vehicle operating location. Each State and territory throughout Australia differs in privacy and workplace legislation. We encourage employers and vehicle owners to read over current state legislation and seek legal advice if needed.

What is Track My Ride's stance on responsible tracking?

At Track My Ride, we strongly believe in and champion responsible tracking. You must disclose to your staff or anyone driving/operating a GPS-tracked vehicle that you’re using a GPS tracking system and display a notice, clearly visible on or in the vehicle, indicating that the vehicle is currently the subject of GPS surveillance. It is also a part of our Terms and Conditions to disclose you’re using Track My Ride to any driver that operates a vehicle with our GPS tracking hardware installed in it.

This can easily be accomplished by letting your staff or team members know that your vehicle has been fitted with a GPS tracking device and adding a notice inside the vehicle to indicate GPS tracking is present in the vehicle. We supply a GPS tracking notice sticker inside the box with all our Track My Ride hardware GPS trackers.

Do you offer legal advice for GPS tracking?

No, Track My Ride doesn't provide legal advice. The information on this page should not be taken as legal advice. Consult a qualified lawyer for specific legal questions or concerns regarding GPS tracking and how you intend to use GPS tracking.

How can I ensure responsible tracking with Track My Ride?

Ensure responsible tracking by informing your team about GPS tracking and displaying a notice in the vehicle. It's not only responsible but also a requirement in our Terms and Conditions. Easily achieve this by informing your team and using our provided GPS tracking notice sticker. This ensures transparency and compliance.

Is Track My Ride an Australian-owned and operated company?

Yes, Track My Ride is proudly Australian-owned and operated (Our HQ is in lovely Melbourne). We've built our platform right here in Australia from the ground up. We don't rebrand someone else's software; we've developed all our own software and host it on secure cloud servers based in Sydney.

What warranty is offered on Track My Ride hardware?

We are happy to offer a 2-year warranty on all Track My Ride hardware. Our hardware is built to industry-leading standards using the highest quality components, ensuring peace of mind for our customers. If you need help with a warranty question, reach out to us at support@trackmyride.com.au

Is technical support included with Track My Ride services?

Yes, technical support is included with Track My Ride services, based on your chosen subscription plan level. We're here to assist you with any technical questions or inquiries. Track My Ride is designed to be user-friendly while offering a wide range of features to help you manage and monitor your vehicles. If you need help, reach out to us at support@trackmyride.com.au