Troubleshooting Track My Ride Password Reset Issues

If you're having difficulties resetting your Track My Ride password, don't worry; we're here to help. Follow these troubleshooting steps to overcome common issues:

1. Check Your Junk Mail Folder:

• Issue: The password reset email might land in your junk mail folder.
• Solution: Check your junk mail and mark the email as "Not Spam" to ensure delivery.

2. Verify Your Email Address:

• Issue: Using the wrong email address can lead to communication issues.
• Solution: Confirm that you're using the correct email address associated with your Track My Ride account.

3. Entering the Temporary Password:

• Issue: Difficulty entering the temporary password.
• Solution: Copy and paste the temporary password to ensure accuracy.

4. Switch to the Website:

• Issue: Unsuccessful password reset attempts on the app.
• Solution: Try resetting your password through the Track My Ride website.

5. App Update or Reinstallation:

• Issue: In some cases, password reset issues may be related to an outdated app or the app not readily accepting a new password.
• Solution: Ensure your Track My Ride app is running the latest version. If issues persist, consider uninstalling and then reinstalling the app.

6. Need Further Assistance?

• Solution: If the troubleshooting steps haven't resolved your issue, our dedicated support team is ready to assist you. Reach out to us at support@trackmyride.com.au, and we'll ensure you get back on track seamlessly.

Conclusion

We understand that password issues can be frustrating, but with these troubleshooting steps and our responsive support team, you're on your way to resolving them. Your satisfaction is our priority, and we're here to make your Track My Ride experience as smooth as possible.