Issues resetting your password

If you're having difficulties resetting your Track My Ride password, there are a few helpful instructions below to get you back on track. Follow these troubleshooting steps to overcome the most common pitfalls

Have you followed our guide on resetting your password?

You can find our guide on how to reset your account password in our support portal. This will guide you through how to reset your password and access your account.

Are you using the right website or App?

Ensure you're accessing the Track My Ride system via our website or using our latest mobile app. Some users have become stuck when they have accidentally visited the incorrect website or used the wrong app. You can find the correct links below.

1. Website - https://app.trackmyride.com.au
   
2. iPhone App - https://itunes.apple.com/au/app/track-my-ride/id1320578712
3. Android App - https://play.google.com/store/apps/details?id=com.trackmyride.trackmyride
   

Check your junk mail folder

The password reset email might have ended up in your junk mail folder. Check your junk mail and mark the email as Not Spam to ensure delivery in the future if you find this has been the case.

Verify you're using the correct email address

If your email matches one of our accounts, you'll receive an email within 60 seconds or less​

When you use the Forgot Password feature at the Track My Ride login screen you must enter your Track My Ride account email. We take security very seriously, and our forgot password page has been designed to not disclose if an entered email address does or does not exist in our system. Rest assured, if it does exist we've sent you an email with your password reset instructions. If you don't receive the email within 60 seconds, please try entering any other email addresses you use in case you setup your account on a different email address.

If you do not receive the email, and it's not in the junk folder, then no such account exists. To proceed, you will need to contact our support team by raising a support ticket or emailing support@trackmyride.com.au

Entering the new password incorrectly

Be sure to enter your new password exactly as it is shown, if you're having trouble try using copy/paste.

Check you have updated the mobile app

If you're using the mobile app on iPhone or Android, please ensure you have updated the app to the most recent version via the Apple App Store or Google Play Store.

1. iPhone App - https://itunes.apple.com/au/app/track-my-ride/id1320578712
2. Android App - https://play.google.com/store/apps/details?id=com.trackmyride.trackmyride
   

Need further assistance?

Due to privacy reasons, we can only discuss Track My Ride account details with the original account owner. We will need to verify your identity before we can discuss your account

If the troubleshooting steps above haven't resolved your issue, our dedicated support team is ready to assist you. Reach out to us by raising a support ticket or emailing support@trackmyride.com.au, and we'll help you get back on track ASAP!

• Related Articles

• Slow moving vehicles and static navigation filtering

  Static navigation data filter: Understanding its impact on slow-moving vehicles Static Navigation is a GPS filtering system designed to improve tracking accuracy for stationary vehicles. When enabled, it filters out small GPS position changes when a ...

• The tracker is not communicating

  Track My Ride automatically runs periodic health checks on your trackers to ensure they're operating correctly. If we find an issue, a red notice will appear next to the vehicle as shown below and on the Vehicles Page. Reviewing the the tracker's ...

• GPS tracking paths are jumping around or missing

  A GPS tracker is able to use the Global Positioning Satellite System to determine its position on the earth to just a few metres! It then transmits this location data to our secure servers via the local mobile phone networks. When we receive these ...