Use Settings > Account to download invoices, update the payment method or pay an outstanding amount. These billing controls appear only for the top-level account, which is the main account with full administrative access.
Before you start
Use a trusted device and have the account's payment details available. Enter card or bank details only in the secure billing area; never send them to Support.
Steps
Download an invoice
- Open Settings > Account and find PAYMENT METHOD.
- Select View and download invoices to open billing history.
- Choose the required invoice and download it.
- Open the downloaded file and confirm that its date and amount match the invoice you need.
Update payment details
Follow Update your credit card for the complete secure payment-method workflow.
The new payment method is used for future eligible charges. Saving it does not mean that an outstanding invoice has been paid.
Pay an outstanding invoice
- If Payment Due appears, select Pay outstanding invoices.
- Review the amount and follow the secure payment prompt.
- Confirm the payment result before trying again.
What happens next
The browser saves downloaded invoices on your device or in your chosen download location. A saved payment method is used for future eligible charges, while an outstanding invoice requires its own payment action.
An account credit is a prepaid balance on the account. Track My Ride automatically applies any available balance to the next invoice. To arrange a manual credit purchase, select What are account credits on the Account page and use the current Sales contact details shown there.
After any payment action, check billing history to confirm the invoice status. Keep the downloaded invoice or payment confirmation according to your organisation's record-keeping requirements.
Troubleshooting
- The secure billing area does not load: Allow required billing-site content, disable a restrictive browser extension for the page or retry in a current browser on a trusted device.
- An invoice download does not open: Check the browser's download list and pop-up permissions, then download the invoice again from billing history.
- The payment method summary does not update: Refresh the Account page and reopen Manage payment info to confirm whether the save completed before entering the details again.
- An outstanding invoice remains after payment: Check billing history and the payment result. Contact Support with the invoice date and displayed status before submitting another payment.
- A payment is declined: Verify the entered details and follow any message from the secure billing provider. Contact the payment provider or Support without sending full card or bank details by email.