Journey has the same start and stop location

Journey has the same start and stop location

Journey is showing the same start and end

We know this can look confusing. How can a journey that went for x minutes have gone no where?

A journey may not always start and end in a different place - like a race car going around a track - it may start and stop in just the same place.
In the picture below, the TMR Blue vehicle has gone on a long journey out of Toowoomba, however, it's also returned back to the same spot. Because of this, the journey shows as 43 Chamberlin Street to 43 Chamberlin Street.


Pro tip: click the red stop marker to see how long the device stopped at a location for

In the Journey Report, this trip shows like below. From a quick glance it may look like it went no where, however, we can also see that the Journey had a distance of 90.552 km and a duration of 1h11m19s.

Resolution:

If this is a once of occurence then we suggest leaving your account as it is, there are just some cases that will result in journeys like this. Otherwise, if this has occured more than once, than you'll need to adjust your Journey Settings on the application settings page. All the information on this, can be found here at Journey-settings.

Conclusion:

The journey report can sometimes not make sense at first galnce, however, looking a little further into the data will usually find you the reason. Should you encounter sissue, our dedicated team is ready to investigate and provide a resolution. Create a ticket any time here.


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