Quick start guide - How to setup mobile tracking

Quick start guide - How to setup mobile tracking

Welcome to the quick start guide on setting up Track My Ride mobile phone tracking. If you want to view more details and learn about advanced features and settings, check out the full guide on how mobile tracking works.

To get started, simply equip your team with an iPhone or an Android phone. We recommend one from our list of supported devices. To enable mobile tracking, each phone requires a mobile tracking licence. Good news for our customers using TMR Hardware trackers: we include a complimentary licence for each active hardware tracker in your account. If you need additional licences to track additional phones, you can purchase these from your account page.



How Mobile Tracking Works

With the Track My Ride mobile app, managing your team's movements and activities has become simpler using just a smartphone. You have the flexibility to capture tracks continuously, around the clock, or on a customised schedule, like during business hours. Mobile tracking is an excellent complement to our hardware tracking solutions. It's particularly useful for businesses with more staff than vehicles, or when tracking individual movements is key for enhanced safety and operational efficiency. Best of all, you don't need a hardware tracker to utilise our mobile tracking feature.

How to set it up > Tracking someone else

It's against our terms and conditions to track anyone who isn't aware they're being tracked. It's also against the law in almost all jurisdictions including Australia. Be a good person and use GPS tracking responsibly.

Mobile tracking data is saved against a driver, so first you need to create a driver record if you haven't done so already for the person you wish to track. Next, we need to enable mobile tracking for the driver and link their mobile phone. It's pretty easy and only takes 30 seconds to do.
  1. Navigate to the drivers page.
  2. Choose the Drivers tab, if not already selected.
  3. Create a driver record if you haven't done so already, or edit an existing driver by clicking the pencil next to their row.
  4. Click the Mobile Tracking tab at the top of the driver editing window to access the mobile tracking settings.
  5. Enable mobile tracking by clicking the toggle switch (you will need 1 available mobile tracking licence, how to buy licences).
  6. Configure the settings for this mobile tracked driver, such as tracking mode, path colour and local time-zone.
  7. Press Save to save your changes
    1. The tracking linking QR code will be displayed. You can also send it in an email with instructions included.
  8. Install the TMR mobile app (Apple, Android) on the driver's smart phone
    1. At the login page choose Got a tracking link key.
    2. Scan the QR code or enter the link key manually to link the phone to this driver.
  9. Follow the prompts on the phone to finish setting up tracking and you're done! Their location will now be displayed on the map.
A mobile tracked driver without a linked TMR account will only be able to access the simplified mobile tracking interface in the TMR mobile app, they cannot view the location of other team members.








How to set it up > Tracking your own phone

If you're already using Track My Ride and want to add mobile tracking on the same phone, it's a breeze. There are two ways to setup mobile tracking for your own phone, either through the TMR mobile app, or via the TMR website app at https://app.trackmyride.com.au

Setup via the mobile app
Open the TMR mobile app and login to your account. Look for the new mobile phone icon shown at the bottom of the app, and click it. Follow the instructions for setting up mobile tracking.



Setup via the website
To setup mobile tracking for your own phone, you will need to associate your TMR account with your driver record. This can be accomplished by navigating to the drivers page, editing your Driver record, selecting the Mobile Tracking area at the top of the drive edit the popup, and then choosing your account from the list in the Account Link field.
  1. Navigate to the Drivers page.
  2. Choose the Drivers tab, if not already selected.
  3. Create a new driver record for yourself, or edit your existing record by clicking the pencil next to the row.
  4. Click the Mobile tracking tab at the top of the driver editing window to access the mobile tracking settings.
  5. Enable mobile tracking by clicking the toggle switch (you will need 1 available mobile tracking licence, how to buy licences).
  6. In the Account Link field, choose your account from the list.
  7. Configure the settings for your mobile tracking, such as tracking mode, path colour and local time-zone.
  8. Press Save to save your changes.
  9. Install the TMR mobile app (Apple, Android) on your smart phone and login to your account.

What if you switch phones? No worries! When you sign in on a new phone, your mobile tracking shifts to that phone automatically and stops on the previous one. Remember, mobile tracking is linked to one phone per driver at a time.




Advanced features

If you want to learn about advanced features and settings, check out the full guide on how mobile tracking works.


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