Sold your vehicle? Transferring a tracker to another account
If you have sold your vehicle and need to transfer your GPS tracker to a new owner, this is something our support team can help you do. It's important that you have the new owner register their own Track My Ride account as this way they will not have access to your historic private GPS tracking data.
Don't give the new owner your Track My Ride account details, they will have access to your private GPS tracking history.
Transferring your GPS tracker to a new account is a straight forward and easy process. Simply follow these steps to ensure a smooth transition for both you and the new owner.
Step 1. Find your tracker's communication ID
Each Track My Ride GPS tracker has a unique Communication ID that identifies the tracker on our network. This code is printed on a label on the tracker, on your original box and shown in your account. So the new owner can register the Track My Ride GPS tracker under their own account, they will need this Communication ID. You can find the tracker's communication ID by following these steps
- Access your Track My Ride account at https://app.trackmyride.com.au or using the mobile app.
- Navigate to the Vehicles page by clicking the truck icon
- Locate the row for your vehicle, and press the Green + to expand the row and view your vehicle's particulars.
- Your vehicle's Communication ID will be shown, as indicated in the picture. For this vehicle, the Communication ID is B343B8
- You will need to give this Communication ID code to the new owner. Don't worry, they cannot activate your tracker against their own account until the additional steps have been carried out by you below to remove the tracker from your account.
Step 2. Deactivate the tracker on your account
Next, you need to deactivate the vehicle/tracker from your account. Deactivating the tracker on your account ensures that you won't be billed for it anymore and authorises our team to remove the tracker from your account in step 3.
- Click the pencil icon in the row for your vehicle.
- Click the bin icon at the bottom of the vehicle editor
- Continue through to the hardware tracker deactivation screen as shown below. Your GPS tracker will automatically be filled into the list to be deactivated.
- Press the submit button to confirm the deactivation of your Track My Ride GPS vehicle tracker.
Step 3. Contact our support team to remove the unit from your account
As the original hardware owner, our support team needs to receive an email from you with authorisation to remove the hardware tracker from your account. The new owner of the vehicle/tracker cannot activate the tracker on their own account while it's still linked to your original account. Your original recorded tracking data remains associated with your account and does not transfer to the new owner.
- Send our support team an email from your original account email address to support@trackmyride.com.au authorising the removal of the tracker from your account.
- Please note : Our team can only remove a tracker from your account if it has already been deactivated in Step 2 above.
- Our support team will let you know once the tracker has been removed from your account. We will fully remove the tracker from your account, making it ready to be activated by the new owner in their own new account.
Step 4. Give the new owner the Communication ID
The new owner will not have access to the tracking history that was originally recorded against your account.
If you haven't done so already, give the new owner the Communication ID of your tracker.
The new owner will need to create their own account by visiting https://app.trackmyride.com.au and registering. During the account setup process they will need to enter the Communication ID you have provided them. They will need to wait until our support team has completed removing the tracker from your existing account in Step 3 before they can register the tracker against their new account.
Related Articles
Account details and profile
Keeping your account information up to date ensures you never miss important notifications about your vehicles and billing. Whether you need to update your contact details, address, or add a separate billing email, you can manage all your account ...Zone exclusions - Restricting sub-account data access
When sharing vehicle tracking data with subaccounts, you may need to protect sensitive locations while still providing valuable tracking information. Exclusion zones allow you to restrict visibility of specific geographic areas from subaccount users, ...Deleting your account
Wanting to permanently delete your account? Follow the step-by-step guide below to delete your account's data. Following the process below is irreversible, as your data will be permanently deleted. You cannot resubscribe using the same email. Access ...Create and manage sub-accounts for your team
This feature is not available on all plans. See Plans & Pricing to learn more. Sub accounts allow you to create an account for additional users to access your vehicles, drivers, alerts, reports and more. Perfect for if you need to share your account ...Application settings
You can set various options for how your Track My Ride account functions from within your account settings page. How to change your account settings Access your Track My Ride account at https://app.trackmyride.com.au or use the mobile app. Navigate ...