Common Issues
Why is my vehicle showing as parked next door?
My vehicle is parked in the driveway at 106 Stawell St but the GPS is showing the address as 102. GPS technology is generally very accurate, often pinpointing locations within a few meters. However, it’s not uncommon to see small discrepancies where ...
Power supply disconnected or low
For our GPS tracking units to operate correctly, they need to receive a constant voltage supply. If a device looses power, you'll notice a red error message appear on the device in the Map or Vehicles page. Clicking on the , will give you further ...
Journey has the same start and stop location
Reports are not available on all plans, please check https://www.trackmyride.com.au/pricing for details. What You Might Notice When viewing the Journey report, you may sometimes see trips that show the same location for both start and end points. ...
GPS tracking paths are jumping around or missing
A GPS tracker is able to use the Global Positioning Satellite System to determine its position on the earth to just a few metres! It then transmits this location data to our secure servers via the local mobile phone networks. When we receive these ...
Power consumption & low power sleep modes
The Track My Ride GPS vehicle tracking hardware can be installed in two different ways, either plug-n-play into a passenger vehicle's OBDII diagnostics port, or hardwired into any 12V or 24V power source. The Track My Ride GPS vehicle tracking ...
Issues resetting your password
If you're having difficulties resetting your Track My Ride password, there are a few helpful instructions below to get you back on track. Follow these troubleshooting steps to overcome the most common pitfalls Have you followed our guide on resetting ...
Slow moving vehicles and static navigation filtering
Static navigation data filter: Understanding its impact on slow-moving vehicles Static Navigation is a GPS filtering system designed to improve tracking accuracy for stationary vehicles. When enabled, it filters out small GPS position changes when a ...
Incomplete journeys and false engine on/off alerts
I know I stopped the vehicle during my drive but it doesn’t show up on the journey report You can adjust your end of journey settings on the account settings page Our system is designed to detect genuine stops between separate journeys, rather than ...
The tracker is not communicating
Track My Ride automatically runs periodic health checks on your trackers to ensure they're operating correctly. If we find an issue, a red notice will appear next to the vehicle as shown below and on the Vehicles Page. Reviewing the the tracker's ...